I do many meetings over Zoom / Meet / Teams. How does Jump know when to send a notetaker?
Jump relies on the Google, Outlook, Redtail, or Exchange calendars you see in the "Calendars" section of your Preferences page:
If it sees a Zoom / Meet / Teams link, and you have "Automatically add a notetaker to upcoming meetings" toggled on, it will schedule a notetaker to attend that meeting.
If you don't have "Automatically add a notetaker" toggled on, you'll have to go to your Upcoming page and toggle on the notetaker for meetings you want it to attend.
Note: Connecting your Zoom integration doesn't automatically mean Jump will record your Zoom meetings.
I do many in-person meetings. How do I record those and get them into Jump?
If you want to record via your laptop, you can use the web browser recorder on my.jumpapp.com. You can click "New meeting" on the top-right of the main Jump screen, and select "Record now."
Or if you have an existing calendar event in Jump, you can click on that, and record via the red record button, as shown here:
If you want to record via your phone, you can use our iOS or Android apps. Or you can record a voice memo, and upload it to Jump later using my.jumpapp.com.
I do many phone calls with clients. How do I record those and get them into Jump?
There are a few ways to do this. If you use a VOIP service that we support, like RingCentral, you can connect that integration on your Integrations page:
If you don't use a VOIP service, we recommend turning your phone on speaker, and recording the meeting using the web browser recorder in my.jumpapp.com.
If this is insufficient for you, reach out to us at [email protected], and we can talk about other options.
How do I remove a notetaker from my Zoom meeting?
If you're the host, you can remove it as you would any other participant.
If you're not the host, you can use the live notetaker controls on the top left of my.jumpapp.com. Just click the red X, as shown below:
Note: These live notetaker controls only appear once your notetaker is active (so right before the meeting).
How do I remove unnecessary events from my Upcoming tab in Jump?
There are a few ways to do this. The first is to make sure you have the right calendars selected in your Preferences page.
The second is to use event filters to remove calendar events. You can include or exclude events based on their titles, whether you're the organizer, whether it's a Zoom event, or more:
