First of all, don't worry prematurely -- Often when users come to us and say they can't see their meeting recording in Jump, we're able to find it. Not always, but often.
Here are the questions we recommend you ask to troubleshoot this:
How did you capture this meeting?
Was this a Zoom, Google Meet, or Microsoft Teams meeting?
Was it through the Jump iOS or Android app?
Was it through the native iPhone or Android recorder?
Was it through the my.jumpapp.com web recorder?
This was a Zoom, Google Meet, or Microsoft Teams meeting
If you never saw a notetaker come to your meeting, there are a few possibilities:
The host didn't permit the notetaker to enter.
The meeting url was added to the calendar invite very last-minute. (The notetaker should still show up, but it might be late.)
If the meeting just started and you don't see a notetaker, you can still send one! Just follow the instructions here.
If you never saw the notetaker come, please reach out to us through the Jump messenger on the bottom-right corner of your screen and let us know. There's always a chance the meeting was recorded natively (through Zoom, say) and we can import that backup directly (through our integration Zoom, etc.).
If you did a see notetaker come to your meeting, but you can't find evidence of that recording, there are a few possible problems:
Local recording was not enabled.
This is one of the most subtle reasons the meeting might not have been recorded. It can look like it's recording, but if you don't have the local recording option enabled on Zoom, we won't be able to record.
You can correct this for future meetings by following the instructions here.
The meeting url required a password, but the password was embedded in the URL improperly
This is rare, but sometimes the url might accidentally not include the password, like this:
This is also rare, but sometimes the meeting link might list the password immediately after the url (with a space between them), like this:
"https://us02web.zoom.us/j/8123213277?omn=1214873201487MVF Password: 12345test"
The notetaker was not given permission to record
This was through the Jump iOS or Android app
First, check and see if the recording is still in your "Recordings" tab. If it is, you should be able to just upload it again.
If you can't find any evidence of the recording, please reach out to us. We should be able to see in the logs what happened, and whether an error occurred. We might not be able to recover the recording, but we still want to understand what happened so we can make sure it doesn't happen again.
This was through the native Jump iOS or Android app
It's possible it's still sitting on your phone, and was never fully uploaded. This is a great situation, because we can just go to my.jumpapp.com, and upload it. See the section here titled "Recording with your chosen recorder, and uploading the recording through my.jumpapp.com" (no Jump iOS app needed).
It's also possible it was uploaded to a different calendar event than the one you'd intended to upload it to. In this case, we need to look at other events from around that same time and see if we can identify the recording.
This was through the my.jumpapp.com web interface
If you uploaded it through the web interface (by clicking the red button to capture), we should be able to find the recording somewhere. Please reach out to us through the Jump messenger on the bottom-right corner of your screen and let us know.