Who has access to this feature?
Account owners
The Compliance settings page lets your firm centrally control access, notetaker behavior, data retention, redaction, and disclosures for all meetings captured in Jump.
To get there, click on the Profile & settings icon at the bottom of the left-hand navigation panel, then select Compliance.
1. Access restrictions
Allowed features
Choose which Jump features every user in your organization can access. Simply check or uncheck each item, then click Save. Typical options include:
Alternative Notification Emails – allow users to send Jump notifications to a secondary address.
BYO Audio – permit “Bring Your Own Audio” devices while still capturing meeting intelligence.
Delete Meetings – let users permanently purge outdated or sensitive meetings.
Dialpad, DocuSign, Dynamics, Exchange, Financial Services Cloud, AI Associate, etc. – control which CRM, telephony, and AI-powered search integrations are available.
Many additional features on that page.
2. Notetaker settings
Notetaker attendance
Allow users to select – users choose which meetings to invite the Jump Notetaker to.
Always automatically attend users meetings – Notetaker joins every synced meeting by default.
Never automatically attend users meetings – Notetaker only joins when explicitly invited.
Allow notetaker to bypass waiting room – if enabled, the Notetaker skips lobby screens on Zoom, Teams, etc.
Notetaker media
Customize the avatar/name shown when the Notetaker:
Notetaker ready to capture
Notetaker capturing
Notetaker Paused
Notetaker Unable to capture
Drag & drop or click Select file to upload your firm’s JPG for each state, then Save.
Notetaker timing
Configure when the notetaker should join meetings and how long it should wait for attendees.
Join before the meeting starts - The Notetaker will join the call a specified number of minutes fore the scheduled start time
Join after the meeting starts - The Notetaker will join the call a specified number of minutes after the scheduled start time
Set join time - Give the time before the meeting's scheduled start time you'd like the notetaker to join in minutes (max: 30 minutes)
Set wait time - Set the time you would like the Notetaker to stay in a meeting or waiting room when no one else has joined before exiting (min: 1 minute, max: 30 minutes)
Phone call capture
Configure how the notetaker handles recording and transcription for phone calls.
Interactively
Keyboard only - to start recording, press any number on your keypad
Keyboard or magic phrase - To start recording, press any number or say a magic phrase as announced by the notetaker.
Keyboard or conversation start - To start recroding, press any number or simply start speaking.
Immediately - Start recording immediately. You must ensure all participants are connected and informed before letting the Notetaker in.
Dial-In Verification
Verify your phone number to use dial-in Join My Call. Call the Jump Notetaker from your verified phone to start recording.
3. Meeting data
Meeting Sharing
Select preferences for how your meetings are shared between other members of your firm:
Allow users to select: their meeting sharing preferences
Share meetings with Jump attendees automatically
Meeting owners review share requests
Capture & storage
Capture mode
Summary only: AI outputs without saving audio/video.
Audio & Video: store recordings alongside summaries, timestamps, and the “Explain” feature.
Storage policy
Retain audio/video and transcripts
Retain transcripts (delete audio/video)
Retain nothing (delete audio/video and transcripts)
You can also select Show transcripts on meeting page to expose transcripts to the end user when retaining transcripts on Summary only mode.
Note: If you select Retain nothing (delete audio/video and transcripts), you can set a separate deletion delay timeframe for audio/video data and for transcripts.
For example, you can choose to have all audio/video deleted after 7 days and then auto-delete transcripts after 30 days.
Additionally, you can use the provided dropdown menus to create different retention policies for specific meeting categories.
Note: Parent accounts can enable/disable child accounts' ability to change their capture mode and storage policy from this page. When enabled, child accounts can adjust their settings to be more conservative than the default parent settings. They cannot adopt a more lenient retention strategy than what the parent account has.
Meeting capture consent
Determine how Jump handles recording consent:
Automatic detection of verbal content: Jump scans transcripts for verbal consent.
Self-attestation - Confirm after: Advisors must confirm consent post-meeting.
Automatic Detection + Self Attestation: Jump analyzes the transcript to detect if consent for recording was obtained during the interaction between the advisor and client, and advisors must attest before accessing meeting notes.
Off: No consent checks.
Sync confirmation / Attestation
Require users to attest before:
Syncing notes
Syncing financial planning data
Syncing tasks
Drafting follow-up emails
Copying notes
Exporting notes as a PDF
Capturing disclosure
Choose whether to play an audio message at the start of a captured meeting to inform participants that the session is being captured or transcribed.
Note: Zoom will automatically give a capturing disclosure if applicable, and regardless of what setting you choose.
To upload a custom disclosure message, ensure your file is an .mp3 file and navigate to Compliance > Meeting data > Capturing disclosure.
Upload the .mp3 file to the appropriate section to set up the audio disclosure for your desired meeting format(s):
Capturing disclosure file: Plays when someone starts capturing on iOS, Android, Web Recorder
Virtual capturing disclosure cloud file: Plays every time a participant joins a virtual meeting (Zoom, Teams, etc.)
Replay on participant join settings: determines when the capturing replays as additional participants join a meeting. Not applicable to Join My Call disclosure.
Leading: Play immediately when the first participant joins
Trailing: Wait an interval before replaying
Enable Join My Call disclosure: Upload a custom disclosure to replace the default disclosure that Jump plays when the Join My Call notetaker joins a phone call
Default disclosure: the default disclosure provided by Jump that will play when the Join My Call notetaker joins a phone call. Uploading a custom disclosure fully replaces the default disclosure.
Join My Call disclosure cloud file: hear your current uploaded file and upload a new one
Disclosure delay: adjust the delay (in seconds) before playing the Join My Call disclosure audio. Leaving this setting blank uses the default time.
Play recording indication tone while notetaker is active
Default tone: the default tone provided by Jump that will play at a set interval while the Join My Call notetaker is in a phone call. Uploading a custom tone fully replaces the default tone.
Join My Call tone file: hear your current uploaded file and upload a new one
Tone interval: adjust how often the recording indicator tone plays during the call.
Disable after: adjust the number of seconds after which the tone will stop playing. Leave blank to play for the entire call.
Note: The Join My Call custom disclosure message supports a configurable delay before the audio plays. This helps firms meet compliance requirements and avoid the audio playing before calls are merged.
To adjust the configurable delay before recording starts, enter the desired amount of time (in seconds) in the "Disclosure delay" field.
Notes disclosure
Enable this setting to include a custom disclosure on notes that were generated by Jump. This disclosure remains in the note once synced to the CRM. End users are unable to remove or edit this disclosure within Jump.
Transcript redaction choices
Redaction – choose PII types to automatically redact from transcripts (e.g. account numbers, SSNs, credit cards).
Downloads – allow or block users from copying transcripts and downloading recordings.
4. Email settings
Summary email content
Select what appears in Jump’s post-meeting summary emails:
No content (link only)
Note summary (truncated preview)
Full notes
Email disclaimer message
Choose whether to append a “Generated by Jump” disclaimer to all AI-drafted emails.
Email preferences
Account owners and compliance admins can manage email notification preferences for users on the account.
Note: E-mail notifications are only sent to Jump users, according to your preferences.
5. Attestation report
For accounts that have attestations turned on, they will see the Attestation report tab in Compliance settings.
For each meeting, Jump will track the user who gave the attestation, for what, and when.
The report can be downloaded as a CSV file using the button on the upper right of the screen.
Saving & Reverting
At the bottom of each tab you’ll find Revert and Save buttons. Click Save to apply changes across your firm, or Revert to discard any unsaved edits.
Need more help?
Chat: In your Jump account, click Help > Chat with support.
Email: [email protected]
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