I am a brand new user to Jump. How do I get started?
First off, welcome! We're excited to see you Jump in.
Jump uses Single Sign-On (SSO), which means you won't sign up by creating a traditional username and password. Instead, you'll sign up using a secure login method tied to your email address.
To create an account, first go to my.jumpapp.com/signup. There are two ways to complete this process:
Option 1: Sign up with Google or Microsoft
If you use a Google or Microsoft email account, click the appropriate button. From there, you'll be prompted to enter your email log-in credentials to create your Jump account.
Option 2: Sign up with a magic link
If your email isn't managed by Google or Microsoft (or you prefer to not sign in with this account), click "Why sign up with one of these accounts?" from the initial sign-up page, then "Sign up a different way" from the window that pops up.
Then, follow these steps to finish signing up:
Enter your email address in the provided field.
Click "Send me the link."
Check your inbox for an email from Jump with a link where you can finish signing up.
Note: Regardless of how you sign up, all new users in Jump start with a free trial so you can try out the platform before you commit.
I already have an account. I just need to add a user.
Who can add new users?
Account owners
We love hearing you want to share your joy of Jump with others.
If you signed up through our "Self-serve" process (without speaking with a sales rep), you can add users manually by going to Account settings > Subscription & users.
Above the list of current users on your account, you'll see an Add users button.
Click on this button to enter the new user's name, email address, and seat type. Click the green Pay & send invites button to finish adding them. The user should receive an invite to their email momentarily to gain access to the account.
Note: If you signed up with a sales rep, you'll see a message saying "Please contact us to update your subscription" within the Subscriptions & users tab. Use the messenger on the bottom-right corner of the screen or email us at [email protected] to add new users. Be prepared to give us their name, email address, and seat type, and we'll get them added for you!
Not sure if the new user should be a Full or a Lite seat? Check out this guide to help clarify the differences between the two.
Need help signing up for Jump or adding users to your account? Reach out to us at [email protected] for assistance.
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