Who has access to these settings?
All users
What are Jump notifications?
There are four types of notification emails you can choose to receive from Jump:
An email indicating that a meeting has been processed (meaning you can now view the meeting notes, recap email, etc.)
An email letting you know that pre-meeting prep is ready to review for a specific meeting
An email sent when someone requests meeting notes or meeting notes are shared
A weekly email that recaps your meetings and insights (Grow plan only)
Jump also sends scheduling notifications for your booking windows and form submission notifications for your forms. You can choose whether these notifications, along with meeting notifications and prep emails, cover only your own items or your whole team’s.
How to turn on Jump notifications
If you didn't turn on Jump notifications during onboarding, here's how to enable them:
Go to Profile & settings > User settings > Preferences > Email settings.
Check on (or off, as desired) the settings to receive an email when a meeting is done processing, when pre-meeting prep is ready, when someone requests meeting notes or meeting notes are shared, and/or a weekly email that recaps your meetings and insights (for Grow plan users only)
Click Save.
Note: Summary email content, as well as other email settings may be controlled account-wide via Compliance settings. Check out the Compliance Settings article for more information.
How to choose which notifications you receive
If you’re on a team, you can choose whether Jump notifies you about your own meetings, booking windows, and forms, or about your entire team’s. This gives you control over how many emails you get, while still keeping visibility into your team’s activity in Jump.
To adjust these settings, go to Profile & settings > User settings > Preferences > Email settings, select an option in each section, and click Save.
Meeting notification preferences
Choose whether you want to receive notifications and prep emails for all team meetings or only the ones you own.
Only meetings I own
All team meetings
Scheduling notification preferences
Choose whether you want to receive scheduling notifications for all team booking windows or only the ones you own.
Only booking windows I own
All team booking windows
Form notification preferences
Choose whether you want to receive form submission notifications for all team forms or only the ones you own.
Only forms I own
All team form submissions
Note: Your account owner may limit these options for everyone on your account in Compliance settings. Learn more about this process with this help center article: How to manage email and E-Comms compliance settings.
How to send notifications to a different email address
Use Additional notification emails if you want Jump notifications to go somewhere other than the email you sign in with, such as an assistant’s inbox or a shared team mailbox.
Go to Profile & settings > User settings > Preferences > Email settings.
Under Additional notification emails, type or select the email addresses that should receive your notifications.
Check the notifications you want sent.
Click Save.
Note: Notifications go to the addresses you add here instead of your sign-in email. To keep getting them yourself, add your own email address to this field too.
How to add alternate email addresses
Alternate emails looks similar to Additional notification emails, but it doesn’t send notifications. Use the Alternate emails section to tell Jump about other email addresses that you use so that Jump won’t mistake these emails for clients.
Go to Profile & settings > User settings > Preferences > Email settings.
Under Alternate emails, type or select the other email addresses you use, such as a personal email you sometimes use for client meetings.
Click Save.
Learn more about this process with this help center article: How to prevent Jump from identifying me or my teammates as the client.
Frequently asked questions (FAQs)
Why am I getting a weekly email from Jump?
Why am I getting a weekly email from Jump?
If you’re on the Grow plan, Jump sends a recap of your past week every Monday at 6 AM in your time zone, as long as you had at least one processed meeting that week. To stop it, turn off Send me a weekly email that recaps my meetings and insights in Profile & settings > User settings > Preferences > Email settings, or click unsubscribe at the bottom of the email.
Need more help?
Chat: In your Jump account, click Help > Chat with support.
Email: [email protected]