Who has access to this feature?
Account owners
Account owners in Jump can configure their Compliance settings to automatically delete media and transcripts after a set period. These retention settings will apply to all users on the account.
Jump also lets you delete meetings manually, or set audio, video, and transcripts to delete automatically after a set period.
Where to find media and transcript retention settings
Go to Profile & settings > Compliance.
Select the Meeting data tab.
Scroll down to the Capture & Storage section.
Adjusting your retention settings
Under Capture & Storage, you have three options to automatically delete meeting data:
Retain audio/video and transcripts
Retain transcripts (delete audio/video)
Retain nothing (delete media and transcripts)
Note: If you choose not to retain transcripts, you will lose the ability to reprocess meetings.
Retain audio/video and transcripts
If you select Retain audio/video and transcripts, Jump will save audio/video (when available) alongside the AI-generated outputs like meeting notes, follow-up tasks, recap emails, etc.
This setting enables the Transcript feature, providing timestamps for both sentiment analysis and the Ask Anything feature.
Retain transcripts (delete audio/video)
If you select Retain transcripts (delete audio/video), a new field will appear, Delete audio/video after delay.
If this setting is Enabled, you'll have to option to enter a custom number of days under the Audio/video deletion delay timeframe field. This allows you to define the number of days after which meeting audio/video will automatically be deleted from Jump. You may also customize the deletion delay by meeting type by clicking the + Add delay button.
If this setting is Disabled, the Delay timeframe field is removed, which means Jump will never retain any audio/video from your meetings
Retain nothing (delete audio/video and transcripts)
If you select Retain nothing (delete audio/video and transcripts), all meeting data captured by Jump will be automatically deleted on a set timeline of your choosing.
With this data storage strategy, you can choose to have audio/video and transcripts deleted on the same schedule, or separately on two different schedules.
For example, you could have Jump automatically delete meeting audio/video after 7 days, then have transcripts auto-deleted after 30 days. Or, you could set them both to be deleted after 30 days.
Note: Any retention settings you change apply to every meeting in Jump, old and new. For example, if you choose to delete audio, video, and transcripts after 7 days, everything captured more than 7 days ago will be deleted right away (Excluding notes and other AI-generated outputs). Once the transcript has been deleted, you will no longer be able to reprocess the meeting.
Frequently Asked Questions (FAQs)
Is it possible to delete only the audio but keep meeting notes and transcripts?
Yes, you can specify retention settings in Compliance settings to retain only transcripts after processing meeting notes.
Is deleting a meeting the only way to fully remove sensitive data?
Yes, to ensure media and transcripts are permanently removed from the platform, deleting the entire meeting is the most effective method.
Can I recover deleted audio/video or meeting?
Once a meeting has been deleted, the associated media and data cannot be recovered.
Need more help?
Chat: In your Jump account, click Help > Chat with support.
Email: [email protected]