Who can access this feature?
All Full users
Note: Depending on your firm's or broker-dealer's policies, you may not have all of these options available at this time.
You may capture an in-person or virtual meeting outside of Jump. When this occurs, you have two ways to upload your external audio/video file to Jump for AI processing:
Upload from your computer using my.jumpapp.com
Upload from your phone using the Jump mobile app (iOS or Android)
Upload an audio/video file through my.jumpapp.com
Best for: Uploading from a browser on your laptop/desktop computer
Requires: Access to my.jumpapp.com
If the meeting audio file is stored on your computer, follow these steps to upload it to your Jump account:
Locate the audio file on your device that you'd like to upload to Jump.
Open a browser and go to my.jumpapp.com.
Navigate to Meetings → All past.
Open the meeting you want to attach audio to.
Click the Meeting notes tab.
Click Select file.
Choose your audio file and upload.
Note: If this meeting isn’t on your calendar (or doesn’t already exist in Jump), click New Meeting → Upload meeting audio and select the relevant file from your device.
Upload an audio file using the Jump mobile app
Best for: Uploading an audio file directly from your phone
Requires: Jump mobile app installed (iOS Jump app or Android Jump app)
If you have an audio file of a meeting stored on your mobile device, upload it to the Jump app using these steps:
Open your audio file in the app where it's saved.
Click the three-dot menu.
Tap Share (or Send / Export).
Choose Jump from the share menu.
In Jump, optionally give the meeting a name (you can edit it later).
Tap Submit.
Need more help?
Chat: In your Jump account, click Help > Chat with support.
Email: [email protected]
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