The Jump Email Assistant lets you bring AI Associate (AIA) into your Outlook inbox to get answers about your clients’ meetings without ever leaving your email, see AI-generated tasks (syncing to CRM coming soon), and draft emails (responses in your voice, with context, and email templates coming soon).
Who can use this feature?
All users
Before you start:
A Microsoft business account is required. The add-in isn't available for personal Microsoft accounts.
Your firm's Microsoft admin needs to install the add-in first. It won't show up if you search for it in Outlook directly — it has to be installed through the Microsoft AppSource marketplace by an admin before anyone at your firm can use it.
This feature is in beta. Reach out to your Jump contact to request access for your account before starting setup.
What is the Jump email assistant?
The Jump email assistant brings the AI Associate and answers to your questions about your clients directly into your Outlook sidebar. Once it's set up, you can ask AIA to look up client information, create tasks, and draft emails—all from inside Outlook.
How to set up the Jump Email Assistant In Outlook
Step 1: Request beta access
Contact your Jump representative to have the email assistant enabled on your account.
Step 2: Have your Microsoft admin install the add-in
Your organization's Microsoft admin can install the Jump add-in from AppSource:
Once it's installed at the organization level, everyone on your Microsoft account automatically gets access to the add-in in Outlook — there's no need to install it individually.
Step 3: Enabling AI Associate
Have an account owner turn on “AI Associate” by navigating to Compliance > Access restrictions.
Ensure AI Associate (Early Access) is enabled. Then, click Save.
Step 4: Sign in within Outlook
Open the Jump panel in Outlook and sign in to your Jump account at my.jumpapp.com.
If you run into a sign-in error, double check with your Jump contact that beta access has been enabled for your account, or reach out to support.
What you can do with Jump Email Assistant in Outlook
Use Ask Anything to look up client info (Jump meetings, past emails, CRM data) without leaving Outlook.
Draft quick email responses.
Pull tasks from your emails.
Features coming soon to the Jump Email Assistant in Outlook
The Outlook add-on will soon allow you to generate emails with your personal voice and style, along with email templates.
Syncing tasks to your CRM is coming soon.
Tagging emails
Frequently asked questions (FAQs)
Can I use this with a personal Microsoft account?
No - The email assistant currently requires a Microsoft business (work/school) account.
Can I use this with Gmail?
Not yet. The email assistant is currently only available for Outlook.
Is this feature available on my plan?
Yes - the email assistant is available on every Jump plan.
Need more help?
Chat: In your Jump account, click Help > Chat with support.
Email: [email protected]
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