Microsoft OAuth allows your firm to securely sign in to Jump using your Microsoft credentials.
If you choose to sign in to Jump using an existing Microsoft account, you may be prompted to get approval from your Microsoft admin before your Jump account can be accessed.
Problem: "Need admin approval" at log-in or sign-up
When you try to sign up or log in to Jump with Microsoft, you may see a pop-up screen that says “Need admin approval”.
In this case, Jump needs permission to access resources in your organization, which only an admin at your firm can grant.
For most firms, this approval needs to be granted once by a Microsoft (Entra) admin. After that, users should be able to log in normally.
Temporary workaround: While waiting for your admin to configure the consent workflow, you can log in to Jump using the "Sign in a different way" button.
This will send you a code that lets you log in temporarily until your admin grants the necessary permissions. Learn more about this workaround here: How to log in when you don’t use Microsoft 365 or Gmail.
How to get admin approval
1. Identify your Microsoft Entra admin
This is usually someone in IT or Security at your company.
2. Send your admin the Jump admin consent link
Ask your admin to open the admin consent link and approve Jump on behalf of the organization.
If Jump provided you with a custom admin consent link, send that to your admin.
3. Have your admin click the blue “Grant admin consent” button
On the Microsoft permissions screen, your admin should click the blue “Grant admin consent” button to approve Jump. This is the correct and recommended way to grant access.
4. Sign in to Jump again
Once approval is complete, you should be able to sign in with Microsoft normally.
Note: Jump will ask for the following permissions by default. Your admin must allow:
These permissions are optional:
Mail.Read
Mail.Write
Calendar.Write
To enable or disable any of these optional permissions, please reach out to Jump support.
After, you'll need to delete the existing Jump Enterprise App in Microsoft and then reconnect Microsoft to apply the new permissions.
What to do if the issue persists
If users are still seeing the admin approval screen after following the steps above:
Take a screenshot of the Permissions requested screen.
Confirm how many scopes the admin sees for Jump under Admin consent.
Email these details to [email protected] so our team can help investigate.
Need more help?
Chat: In your Jump account, click Help > Chat with support.
Email: [email protected]
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