Microsoft OAuth allows your firm to securely sign in to Jump using your Microsoft credentials.
If you choose to sign up for Jump using an existing Microsoft account, you may be prompted to get approval from your Microsoft admin before your Jump account can be created.
Problem: "Need admin approval" at log-in or sign-up
When you try to sign up or log in to Jump with Microsoft, you may see a pop-up screen that says “Need admin approval”.
In this case, Jump needs permission to access resources in your organization, which only an admin at your firm can grant.
For most firms, this approval needs to be granted once by a Microsoft (Entra) admin. After that, users should be able to log in normally.
Temporary workaround: While waiting for your admin to configure the consent workflow, you can log in to Jump using the "Sign in a different way" button.
This will send you a code that lets you log in temporarily until your admin grants the necessary permissions. Learn more about this workaround here: How to log in when you don’t use Microsoft 365 or Gmail.
How to get admin approval
When a Jump user encounters the “Need admin approval” pop-up message, here’s what to do:
Get in touch with your Microsoft Admin: Contact your organization's Microsoft (Entra) administrator to request approval for Jump.
Send this link to your admin: Share the following Microsoft documentation with your admin: Configure the admin consent workflow.
Ensure that your admin configures the admin consent workflow: Your admin should follow Microsoft's instructions to enable the admin consent workflow in Entra ID.
Try integrating with Microsoft again: Once the workflow is configured, go to Profile & settings > User Settings > Integrations in Jump and attempt to connect with Microsoft again.
Submit a permissions request: This time, instead of "Need admin approval", you should see "Permissions requested" with a list of checked permissions. Click Accept at the bottom of the screen.
Wait for admin approval: This will send a notification to your admin, who will need to approve the request in their admin console.
Note: To use Jump, your Microsoft admin will need ensure these 9 permissions are checked:
"Mail.Send",
"openid",
"email",
"profile",
"offline_access",
"Calendar.ReadWrite"
"Calendar.Read"
Note: The Microsoft Admin should NOT select the “Grant admin consent for {account name}” button that appears in the permissions page in Microsoft.
Doing so may override or reset existing permissions, which could create further disruptions. Instead, the Microsoft Admin should follow the above steps to grant the necessary permissions.
What to do if the issue persists
If users are still seeing the admin approval screen after following the steps above:
Take a screenshot of the Permissions requested screen.
Confirm how many scopes the admin sees for Jump under Admin consent (9, or 7 without calendar integrations).
Email these details to [email protected] so our team can help investigate.
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