Who has access to this feature?
Full users
The Jump mobile app makes it easy for users to capture in-person meetings on the go. This guide will help set you up for success when using the mobile app.
Tips for using the Jump mobile app to capture a meeting
DO put your mobile device in Do Not Disturb mode
Enabling Do Not Disturb prevents notifications, calls, and other apps from interrupting your meeting capture. This ensures continuous recording without disruptions that could affect the quality of your meeting documentation.
DO verify that the waveform is moving
The audio waveform is your visual confirmation that the app is properly capturing sound. If the waveform isn't moving or shows minimal movement, it could indicate that your microphone isn't picking up audio effectively.
DO click the "Submit Recording" button after completing a meeting
The "Submit Recording" button (located above the red capture button) is essential to upload your recording to your Jump account. Without this step, your meeting will remain only on your device and won't be processed into notes, tasks, and other Jump outputs.
DO ensure you have a strong WiFi connection before clicking "Submit Recording"
A stable internet connection is crucial when uploading your recording. Weak connections may lead to upload failures or incomplete transfers, potentially resulting in lost meeting data.
DO place your device in a central location
Position your device in the middle of the meeting table or in a central spot where it can pick up voices from all participants equally. This strategic placement ensures balanced audio quality and helps Jump's AI better distinguish between different speakers during transcription.
Things to avoid when using the Jump mobile app to capture a meeting
DON'T close the app, leave the app, or let your phone go to "sleep" during submission
When your recording is being submitted, the app needs to remain active to complete the upload process. Interrupting this process may result in a failed upload and potentially lost meeting data.
DON'T use the mobile app to capture calls on the same device
The mobile app will not capture audio that's coming from another app on the same device. If you're using your mobile phone for a Zoom meeting, a phone call, or other virtual meeting, you'll need to use Jump in the web browser or the Join My Call feature to capture the meeting successfully.
DON'T delete the app if you still have meetings in the "Recordings" tab
Any meetings in the "Recordings" tab have not yet been fully uploaded to your account. If you delete the app while recordings remain in this tab, they cannot be retrieved as they exist only on your device.
DON'T use an outdated version of the mobile app
Using an outdated version of the Jump mobile app may lead to compatibility issues, stability problems, or missing features. Always ensure you're running the latest version available in your app store to get the best meeting capture quality and most reliable performance.
Still have questions about capturing a meeting from the Jump mobile app? Reach out to [email protected] for assistance.
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