We’re here to help — and we’ve designed our support experience to be fast, effective, and tailored to how real people work. Here’s what’s available:
Live Chat Support
Chat directly with a Product Specialist from 7 a.m. – 6 p.m. MT, Monday to Friday.
Access the chat widget by logging into my.jumpapp.com, going to the left-side navigation panel, and clicking Help > Chat with support.
This is the best way to get personalized help in real time. Whether you have a quick question or need in-depth troubleshooting, our U.S.-based support team is ready to help.
24/7 AI Chat Support
Fin is our AI-powered support assistant that answers common questions instantly — any time, day or night. It’s available right inside the chat widget.
Email Support
Prefer to send a message and go about your day? Email us anytime at [email protected] — we’ll follow up as quickly as possible.
What about live training options?
If you are a new Jump user (or still in your trial), and you want to know how to get started on the platform and review best practices, join one of our group onboarding sessions.
Register for a session using the links below:
By attending these sessions, you'll get hands-on guidance on how to get the most out of Jump.