We’re here to help — and we’ve designed our support experience to be fast, effective, and tailored to how real people work. Here’s what’s available:
💬 Live Chat Support
Chat directly with a Product Specialist from 9 a.m. – 5 p.m. MST, Monday to Friday.
Access the chat widget by logging into my.jumpapp.com and clicking the messenger icon found at the lower right corner.
This is the best way to get personalized help in real time. Whether you have a quick question or need in-depth troubleshooting, our U.S.-based support team is ready to help.
🤖 24/7 AI Chat Support (Coming Soon!)
We’re rolling out Fin, our AI-powered support assistant, to answer common questions instantly — any time, day or night. It’ll be available right inside the chat widget.
📧 Email Support
Prefer to send a message and go about your day? Email us anytime at [email protected] — we’ll follow up as quickly as possible.
📵 What About Phone Support?
We don’t offer phone support — and that’s actually by design to ensure the best experience for our users. Here’s why:
Better team, better answers: Async support allows us to invest in a knowledgeable U.S.-based team rather than outsourcing or replacing humans with 100% bot-powered support.
Visual matters: Most issues involve screenshots or pointing to specific areas in Jump — things that just don’t work over the phone.
More flexible for you: With chat or email, you can send your message and get on with your day while we troubleshoot — no more waiting on hold.
Still have questions? Just hit the chat icon or email us at [email protected]. Our team is happy to help!