We’re here to help — and we’ve designed our support experience to be fast, effective, and tailored to how real people work. Here’s what’s available:
💬 Live Chat Support
Chat directly with a Product Specialist from 7 a.m. – 6 p.m. MT, Monday to Friday.
Access the chat widget by logging into my.jumpapp.com, going to the left-side navigation panel, and clicking Help > Chat with support.
This is the best way to get personalized help in real time. Whether you have a quick question or need in-depth troubleshooting, our U.S.-based support team is ready to help.
🤖 24/7 AI Chat Support
Fin is our AI-powered support assistant that answers common questions instantly — any time, day or night. It’s available right inside the chat widget.
📧 Email Support
Prefer to send a message and go about your day? Email us anytime at [email protected] — we’ll follow up as quickly as possible.
📵 What About Phone Support?
We don’t offer phone support — and that’s actually by design to ensure the best experience for our users. Here’s why:
Better team, better answers: Async support allows us to invest in a knowledgeable U.S.-based team rather than outsourcing or replacing humans with 100% bot-powered support.
Visual matters: Most issues involve screenshots or pointing to specific areas in Jump — things that just don’t work over the phone.
More flexible for you: With chat or email, you can send your message and get on with your day while we troubleshoot — no more waiting on hold.
Need more help?
Chat: In your Jump account, click Help > Chat with support.
Email: [email protected]