How to prevent Jump from thinking you or your teammates are the client

There are two moments when Jump might accidentally confuse you or a teammate for a client.

The first is when generating pre-meeting prep. Jump knows that your core Jump email is not a client's email; however, many people use multiple email addresses, and sometimes one of those might be on the calendar invite.

Even more commonly, you might have teammates on the call. If Jump guesses that you or a teammate are the client, it could generate a jumbled pre-meeting prep note.

The second scenario is when generating the post-meeting actions (e.g., note, recap email, tasks). If Jump somehow comes out of a call thinking you or a teammate were the client(s), the result would be less than ideal.

Jump can look at the email domains on the call and assume that anyone else in the meeting with that email domain is a colleague of yours, and not a client (assuming it's a work domain and not just @gmail.com, @outlook.com, etc.)

Still, that's not always enough, because sometimes you or a teammate might use emails with alternate domains.

Fortunately, Jump makes it easy to list additional email addresses for you and your colleagues.

Here's how to do that:

The result will be a list of alternate emails, as in the screenshot below:
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Have additional questions? Reach out to [email protected] for assistance from our team.