Why it helps to teach Jump the alternate email addresses of you and your teammates
There are two moments when Jump might accidentally confuse you or a teammate for a client.
The first is when generating pre-meeting prep. Jump knows that your core Jump email is not a client's email, but many people use multiple email addresses, and sometimes one of those might be on the calendar invite. Even more commonly, you might have teammates on the call. If Jump guesses that you or a teammate are the client or one of the clients, it could generate a jumbled pre-meeting prep note.
The second is when generating the post-meeting assets (the note, recap email, and tasks). If Jump somehow comes out of a call thinking you or a teammate were the client / clients, the result would be less than ideal.
Some things Jump does to prevent this automatically
Jump can look at your the email domains on the call, and assuming they're work domains (and not just "@gmail.com"), it will assume that anyone else on the call with that email domain is a colleague of yours, and not a client. Still, that's not always enough, because sometimes you or a teammate might use emails with alternate domains.
How to teach Jump the alternate email addresses of you and your teammates
Fortunately, Jump makes it easy to list additional email addresses for you and your teammates.
Here's how to do that:
Go here (User Settings -> Preferences)
Click on the box next to "alternate emails"
Type in the email you'd like to add
Click the bolded option that pops up ("add" followed by the email name)
And save
The result will be a list of alternate emails, as in the screenshot below:
