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How to enable microphone access for Jump

Learn how to grant microphone access in your browser so Jump can capture meeting audio and generate notes.

Written by Bailey Schramm

Who can use this feature?

  • All users on Ramping, Core, or Scale (legacy)

  • All users on Meet

If you see the red "No audio detected" error while using Jump during an in-person meeting, it means Jump is not receiving any audio from your browser. While the meeting session may continue successfully, notes, summaries, and action items cannot be generated unless the issue is resolved.

Without audio, Jump cannot generate notes, summaries, or action items from the meeting. Before continuing, follow the steps below to make sure your browser has permission to access your microphone and that audio is being detected.

Find your browser below and follow the steps to restore microphone access.

Google Chrome

If you're currently on my.jumpapp.com

  1. Open my.jumpapp.com in Chrome.

  2. Click the site controls icon to the left of the website address.

  3. Select Site settings.

  4. Find Microphone.

  5. Change the setting to Allow.

  6. Refresh the page and try again.
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If Chrome previously blocked the microphone

  1. Open Chrome Settings.

  2. Navigate to Privacy and security → Site settings → Microphone.

  3. Under Not allowed to use your microphone, locate my.jumpapp.com.

  4. Remove the blocked permission or change it to Allow.

  5. Return to my.jumpapp.com and refresh the page.
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Safari (Mac)

Allow microphone access for Safari

  1. Open my.jumpapp.com in Safari.

  2. In the menu bar, click Safari → Settings for my.jumpapp.com

  3. Locate Microphone.

  4. Change the setting to Allow.

  5. Refresh the page.

If Safari is blocked by macOS

  1. Open System Settings.

  2. Go to Privacy & Security → Microphone.

  3. Ensure Safari is enabled.

  4. Return to my.jumpapp.com and refresh the page.
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Note: If you're capturing meetings in Safari, you may be prompted to allow microphone access each time you start a recording in a new or refreshed tab. To prevent this, click the red microphone icon in the address bar and select "Always Allow on my.jumpapp.com" so Safari can automatically grant Jump microphone access going forward.
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Microsoft Edge

If you're currently on my.jumpapp.com

  1. Open my.jumpapp.com in Edge.

  2. Click the lock icon to the left of the website address.

  3. Select Permissions for this site.

  4. Find Microphone.

  5. Set it to Allow.

  6. Refresh the page.

If Edge previously blocked the microphone

  1. Open Edge Settings.

  2. Go to Cookies and site permissions → Microphone.

  3. Under Blocked, locate my.jumpapp.com.

  4. Remove the blocked entry or change it to Allow.

  5. Refresh the page and try again.
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Still Seeing the Error?

If microphone permissions are already enabled and you're still seeing the error:

  • Confirm the correct microphone is selected in your browser or operating system settings.

  • Make sure another application is not actively using or blocking access to the microphone.

  • Refresh the page and start a new session.

  • Try using a different browser (Chrome is recommended).
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