Who has access to these settings?
Account owners
Compliance admins
The Notetaker settings tab controls how the Jump notetaker behaves for everyone on your account. Here, you can control which meetings the notetaker attends, how it appears in virtual calls, and more.
To get here, go to Profile & settings > Compliance > Notetaker settings.
Note: Click Save at the bottom of each section to apply your changes. Click Revert to undo changes. If you manage child accounts, use the lock icon next to Save to apply that section to every child account as well.
Notetaker attendance
Decide whether the notetaker automatically attends your users' meetings. Under Set Notetaker attendance, choose one:
Allow users to select: Users decide whether the notetaker attends each meeting by turning it on or off for each calendar event.
Always automatically attend users meetings: The notetaker attends every meeting on synced user accounts.
Never automatically attend users meetings: The notetaker attends only when a user turns it on for a specific meeting or pastes in a meeting link.
You can also turn on Allow notetaker to bypass waiting room so the notetaker skips lobby screens on Zoom, Microsoft Teams, and other platforms.
Notetaker media
Customize the notetaker's display name. Keep in mind, the Notetaker name applies to everyone in your Jump account, not just you.
You can also customize the image shown for the notetaker in virtual meetings for each state:
Notetaker ready to capture
Notetaker capturing
Notetaker paused
Notetaker unable to capture
Drag and drop a JPG file or click Select file for each state, then click Save.
Notetaker timing
Configure when the notetaker joins meetings and how long it waits for attendees. Under Set attendance and departure times, choose one:
Join before the meeting starts: The notetaker joins a set number of minutes before the scheduled start time.
Join after the meeting starts: The notetaker joins a set number of minutes after the scheduled start time.
Then, set the timing:
Set join time: The number of minutes before or after the start time the notetaker joins, up to 30 minutes before or 60 minutes after.
Set wait time: How long the notetaker stays in a meeting or waiting room when no one else has joined, from 1 to 30 minutes.
Use platform defaults: Turn this on to use Jump's default timing. The fields show the default values and can't be edited.
Note: Platform limits may apply to wait time. Google Meet allows up to 10 minutes, and Microsoft Teams allows up to 30 minutes.
Phone call capture
Choose how the notetaker starts capturing phone calls:
Interactively: The notetaker waits for a signal before it starts capturing. Choose one:
Keyboard only: Press any number on your keypad to start capturing.
Keyboard or magic phrase: Press any number or say the magic phrase the notetaker announces.
Keyboard or conversation start: Press any number or start speaking.
Immediately: The notetaker starts capturing as soon as it joins. Make sure all participants are connected and informed before letting the notetaker in.
Record without host permission
Turn this on to let the notetaker capture Zoom meetings even when Zoom's "Record to computer files" setting is off. When enabled, Jump will not use Zoom's host recording-permission flow, so the host will not be asked to approve recording through Zoom.
Frequently asked questions (FAQs)
How do I rename my notetaker?
How do I rename my notetaker?
Go to Profile & settings > Compliance > Notetaker settings, scroll to Notetaker media, and enter the new name under Notetaker name. The new name applies to everyone on your Jump account.
How do I change the notetaker image?
How do I change the notetaker image?
Go to Profile & settings > Compliance > Notetaker settings, scroll to Notetaker media, and upload an image for each notetaker state. The new image applies to everyone on your Jump account.
How do I control when the notetaker enters my meetings?
How do I control when the notetaker enters my meetings?
Go to Profile & settings > Compliance > Notetaker settings and scroll to Notetaker timing. Choose whether the notetaker joins before or after the meeting starts, and how long it waits if no one has joined.
Can individual users customize notetaker timing for their meetings?
Can individual users customize notetaker timing for their meetings?
No, notetaker timing applies to everyone on your Jump account and can only be changed in Compliance settings.
Will changing notetaker timing affect meetings already in progress?
Will changing notetaker timing affect meetings already in progress?
No, timing changes only apply to meetings scheduled after you save the update.
What happens if I set the notetaker to join after the meeting starts?
What happens if I set the notetaker to join after the meeting starts?
The notetaker joins at the time you set, but it won’t capture anything said before it joined.
Need more help?
Chat: In your Jump account, click Help > Chat with support.
Email: [email protected]