Who can access this feature?
Account Owners on Meet, Onboard, or Grow
Is your account on Core or Scale (Legacy Product)?
Reach out to our support team via email at [email protected] to upgrade an existing user in your Jump account.
To upgrade an existing user who is on your Jump account, begin by going to Profile & settings > Account settings > Users.
Next, you will click on the user you wish to upgrade. In the new tab that opens, you will click the Add products button.
After clicking the Add products button, you will have the option to select one or more additional products from the Other Products section. Be sure to click Save once you are done.
Finally, you will see a payment summary before being charged. It will show the product(s) you are adding, the amount due today (prorated for the rest of your current billing period), the new recurring cost going forward, and the card on file.
Review and confirm to complete the upgrade.
Once you confirm, the card on file is charged, your subscription updates to include the new product, and the user gains access immediately. A prorated invoice is generated for the mid-cycle change, and your next invoice reflects the new seat count going forward.
Note: If your account has paid, unfilled seats available, Jump will opt to use those before charging you for a new seat.
Need more help?
Chat: In your Jump account, click Help > Chat with support.
Email: [email protected]