Who can access this feature?
Account owners
How to update your billing contact information
Account owners will see the Account settings tab in the left-side navigation panel in Jump.
Click on Account settings > Subscription & users to view your current subscription and a list of users associated with your firm's Jump account.
Next, click on the Manage subscription button found in the top right-hand corner of the Subscription & users page.
You will then be brought to a billing portal where you can make the desired changes. To update / change payment information, find the section BILLING INFORMATION. Then, select Update information.
You will be brought to a page where you can update your billing name, email, address, and phone number.
Note: If you don't see "Account settings" in the bottom left corner of Jump, you are not an account owner. Reach out to your firm's account owner to request details and make changes to your subscription.
Still have questions about billing? Reach out to [email protected] for assistance.