Who can access this feature?
Account owners on the Meet, Onboard, and Grow plans
Is your account on a legacy plan (Core or Scale)?
Learn how to manage users on a legacy subscription account
What are available seats?
Available seats are seats you've paid for but haven't yet allocated to specific colleagues at your firm.
This means that if you have two available seats on your account, you can add two new users at any time for no additional fee.
Where to find my available seats?
Account owners can view their subscription details, including available seats, by going to Profile & settings > Account settings > Users and choosing the Invited Users view. Clicking on the "Invite users" button opens the New User tab, here you will be able to enter the new user's name, email address, and (optionally) add them to a team. Additionally, you will be able to view any available seats, and select those, rather than purchasing a new seat.
Be sure to click "Save to Queue" to finish inviting your new user!
Note: If you don’t see the Account settings tab, this means you’re not an Account owner. You’ll need to reach out to an owner on your account to add users to available seats.
FAQs
What if I can't access or make changes to the Users page?
If you don't have permission to make changes to Account settings > Users page, you'll need to contact your account owner or reach out to our support team at [email protected] for assistance.
Will assigning a seat incur additional charges?
No, assigning available seats does not incur additional charges as these seats have already been paid for in your subscription. If there are no available (unused) seats, then assigning a seat to a new user will immediately update your billing amount.
Need more help?
Chat: In your Jump account, click Help > Chat with support.
Email: [email protected]