Who can access this feature?
Account owners
Is your account on Core or Scale (Legacy product)?
Check out this guide for how to view & pay invoices
(Use this guide if you do not see the "billing" tab within account settings)
How to view and pay your invoices
Account owners can access invoices by going to Profile & settings > Account settings.
Click on the Billing tab to view your current subscription and a list of users associated with your firm's Jump account.
Next, click the "View subscription in Stripe" button.
This will take you to a billing portal where you can make the desired changes.
To update or change payment information, find the section INVOICE HISTORY. You will see a list of your firm's invoice history, along with the status of each invoice. You are then able to manage each invoice and pay any outstanding invoices.
Note: If you wish to switch to automatic payments, please reach out to [email protected]
Note: If you don't have access to Account settings, you are not an account owner. Reach out to your firm's account owner to request details and make changes to your subscription.
Frequently asked questions (FAQs)
Can I pay for my Jump subscription monthly rather than annually?
Can I pay for my Jump subscription monthly rather than annually?
Yes, you may opt-in to complete monthly payments for your Jump subscription rather than annual payments. Keep in mind, that you will still be responsible for an annual subscription period (1 year), but will be allowed to pay in monthly increments rather than in one lump-sum.
If you have not yet purchased a subscription, you may choose to make monthly payments when you upgrade from your free trial (for Meet, Onboard, and Grow trials only).
If you are on a legacy product trial (Core and/or Scale), or if you have already paid for your subscription, but wish to change your billing cadence to monthly, you may send a billing cadence change request email to our support team at [email protected].
I am currently paying for Jump on a monthly basis, is there another arrangement that could lower the cost of my subscription?
I am currently paying for Jump on a monthly basis, is there another arrangement that could lower the cost of my subscription?
Yes, moving your billing from a monthly cadence to one annual payment will lower the cost of your subscription. If you are interested in making this change, please send an email to our support team at [email protected].
If you are still a trial Jump user, you will be given the option to make monthly or annual payments when you upgrade your account to a full subscription. Otherwise, you will need our human support team to assist you with this billing change.
Need more help?
Chat: In your Jump account, click Help > Chat with support.
Email: [email protected]