Who can access this feature?
Account owners
How to update your payment information
Account owners will see the Account settings tab in the left-side navigation panel in Jump.
Click on Account settings > Subscription & users to view your current subscription and a list of users associated with your firm's Jump Account.
Next, click on the Manage subscription button found in the top right-hand corner of the Subscription & users setting page.
You will then be brought to a billing portal where you can make the desired changes. To update or change payment information, find the section PAYMENT METHODS. You can then select + Add payment method.
When you add a payment method, you will have the option to Use as default payment method. You will then also have the ability to remove past and outdated payment methods using the three dot menu.
Note: Jump accepts card payments, Cash App Pay, and US ACH bank payments. Jump does NOT accept physical checks. Jump users do not pay credit card transaction fees.
Note: If you don't see "Account settings" in the bottom left corner of Jump, you are not an account owner. Reach out to your firm's account owner to request details and make changes to your subscription.
Have additional questions about billing? Reach out to [email protected] for assistance.