Who can remove Jump users?
Account owners
Note: You'll know you're an account owner if you have access to Account settings in Jump.
To remove a user from Jump:
Navigate to Profile & settings > Account settings > Users.
Click on the user you wish to remove.
Under Product Access, select the trash can icon on the product tile assigned to them.
Click Yes to confirm removing access to their active product.
This user's paid seat will now become available for reassignment to a different user on your account.
Note: If account owners are unable to remove a user's access or have questions about this process, reach out to the Jump support team for further assistance. Here's how to get in touch with us:
Email us at [email protected] and say that you'd like to remove a particular user's access.
Specify whether you'd like us to transfer that user's meetings (notes, recordings, etc.) to another Jump user at your firm, and tell us the email address of the new owner.
We'll then delete the employee's account, and send you a response confirming that we've done this. If you've asked us to transfer the meetings to another user you've specified, we'll confirm that we've done that as well.
Need more help?
Chat: In your Jump account, click Help > Chat with support.
Email: [email protected]