Who can remove Jump users?
Account owners
Account owners can reach out to our support team to remove users from their Jump account. Here's how:
Message us through the messenger on the bottom-right corner of this page (or my.jumpapp.com), and say that you'd like to remove a particular employee's access.
Specify whether you'd like us to transfer that user's meetings (notes, recordings, etc.) to another Jump user at your firm, and tell us the email address of the new owner.
We'll then delete the employee's account, and send you a response confirming that we've done this. If you've asked us to transfer the meetings to another user you've specified, we'll confirm that we've done that as well.
Note: You'll know you're an account owner if you have the Account settings tab in the left-side navigation panel in Jump.
Still have questions about managing users on your Jump account? Reach out to us at [email protected] for assistance.