Jump

The Genesys Cloud and Jump integration allows you to pull recorded conversations from Genesys Cloud and generate meeting notes in Jump. 

Note: To use this integration, your firm's Genesys admin will need to <a href="https://help.genesys.cloud/articles/create-an-oauth-client/" rel="nofollow noopener noreferrer" target="_blank">create an OAuth client</a> and enter those details into Jump before any users can authenticate. Genesys Cloud requires this firm-level step first.

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In Jump, go to Profile &amp; settings &gt; User settings &gt; Integrations &gt; + Add an integration. ​

In the VoIP tab, select Genesys Cloud and click Add integration. ​

Sign in with your Genesys Cloud credentials and grant Jump access.

When the window closes you will see a confirmation banner in Jump and the Genesys Cloud tile will show under your list of Active integrations.

1. In Jump, go to Profile &amp; settings &gt; User settings &gt; Integrations &gt; + Add an integration. ​
 
 
2. In the VoIP tab, select Genesys Cloud and click Add integration. ​
 
 
3. A Genesys Cloud login window will open.
4. Sign in with your Genesys Cloud credentials and grant Jump access.
5. When the window closes you will see a confirmation banner in Jump and the Genesys Cloud tile will show under your list of Active integrations.

When the integration is connected and active, allow around 10 minutes for a call to import into Jump. 

After that, all meeting notes will be generated and accessible in the Meetings tab of Jump.

<a href="https://help.jumpapp.com/en/articles/10073183-how-to-capture-a-phone-call-with-jump">How to capture a phone call with Jump</a>

<a href="https://help.jumpapp.com/en/articles/9853434-how-to-use-jump-with-voip-services">How to use Jump with VOIP services</a> ​

- <a href="https://help.jumpapp.com/en/articles/10073183-how-to-capture-a-phone-call-with-jump">How to capture a phone call with Jump</a>
- <a href="https://help.jumpapp.com/en/articles/9853434-how-to-use-jump-with-voip-services">How to use Jump with VOIP services</a> ​

In Jump: click Help &gt; Chat with support.

Or email support through your normal Jump support channel.

- In Jump: click Help &gt; Chat with support.
- Or email support through your normal Jump support channel.

Learn how to connect Genesys Cloud to Jump

Genesys Cloud Integration

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Genesys Cloud Integration

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