Who should connect to Genesys Cloud?
All Full users
All Lite users
Why connect Genesys Cloud to Jump?
The Genesys Cloud and Jump integration allows you to pull recorded conversations from Genesys Cloud and generate meeting notes in Jump.
Note: To use this integration, your firm's Genesys admin will need to create an OAuth client and enter those details into Jump before any users can authenticate. Genesys Cloud requires this firm-level step first.
How to connect Jump to Genesys Cloud
In Jump, go to Profile & settings > User settings > Integrations > + Add an integration.
In the VoIP tab, select Genesys Cloud and click Add integration.
A Genesys Cloud login window will open.
Sign in with your Genesys Cloud credentials and grant Jump access.
When the window closes you will see a confirmation banner in Jump and the Genesys Cloud tile will show under your list of Active integrations.
Using the Genesys Cloud integration
Once connected, there's nothing extra to do in Jump during a call — Jump works in the background to turn your Genesys Cloud calls into meeting notes.
Before a meeting
Place and receive calls in Genesys Cloud as you normally would. You don't need to start or join anything in Jump first.
After a meeting
Allow about 10 minutes for Jump to import the call. After that, your meeting notes are generated automatically.
To view them:
Navigate to Meetings > AI-Processed and select the meeting you'd like to see the notes for.
Click the Meeting notes tab in the After the meeting panel.
Need more help?
Chat: In your Jump account, click Help > Chat with support.
Email: [email protected]