Who can access this feature?
Full users on Ramping, Core, and Scale plans (legacy)
Full users on Meet plan
Before you start, ensure:
You have Intulse installed and you’re logged into the Intulse App on your device.
You are in the desktop app as an admin to access the automatic call recording settings.
Connect Intulse to Jump
In Jump, open Profile & settings.
Select User settings.
Open Integrations.
Click + Add an integration.
Scroll to VoIP and select Intulse.
Click Add integration.
When prompted, allow Jump to access your Intulse account.
After the integration is connected, Jump will be able to pull in your captured Intulse calls.
Confirm call recording access in Intulse (admins)
If your organization records calls (automatically or on-demand), Intulse controls who can view recorded calls per extension. Jump’s ability to pull recordings can depend on recording visibility and access.
In Intulse:
Navigate to Call Recordings Report (Call Recording Access).
Use the extension drop-down to choose the extension you want to manage.
For that extension, choose the appropriate permission option:
Recordings are only visible to Admins (default), or
Recordings are visible to Admins and selected security roles/users
Add or remove users/roles:
Add: click items in the Excluded Roles/Users list to move them to included.
Remove: click items in the Included Roles/Users list to exclude them.
Click Save Changes.
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Need more help?
In Jump: click Help > Chat with support.
Or email support through your normal Jump support channel.