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How to connect Vonage to Jump

Jump’s Vonage integration allows you to capture business phone calls and automatically generate meeting notes, transcripts, summaries, and action items.

Written by Kyle Copier
Updated today

Who can use this?

  • Full users

Before You Start (Important Information)

Account Administrators will need to complete account-owner setup before individual users can connect. To do this, you’ll need:

  • A Vonage Business Communications (VBC) Developer account

  • Vonage requires 50+ extensions to qualify

  • Access to the Vonage Dashboard (credentials available from your IT team or CSM) and admin access to your Jump account.

Note: authentication for Vonage is app-level, and not Oauth per user.

For Individual Users, you’ll need:

  • Your account administrator to complete the setup first

  • Your business phone number

Note: This setup takes about 5 minutes for administrators and less than 1 minute for individual users.

Step 1: Create a Vonage application

  1. Sign in to the Vonage Dashboard: https://dashboard.vonage.com/

  2. Navigate to Applications.

  3. Click Create a new application.
    ​

  4. Enable Voice capabilities.

  5. Download and save the private key file (often named private_key.pem).
    ​

  6. Add or assign a phone number to the application.

  7. Copy the Application ID.

Keep the Vonage tab open. You will paste webhook URLs into this application later.

Step 2: Connect Vonage to Jump (firm-level)

  1. Sign in to Jump at https://app.jumpapp.com.

  2. Go to Settings → Integrations.

  3. Find Vonage and select Connect.

  4. Enter the Vonage details:

    1. Application ID

    2. Private key (upload the private_key.pem file)

    3. Phone number (the number assigned to your Vonage application)
      ​

5. Select Save.

6. Copy the two webhook URLs Jump provides.

Step 3: Add Jump webhook URLs in Vonage

  1. Return to the Vonage Dashboard and open the application you created.

  2. In the Voice section, paste the webhook URLs from Jump:

    • Answer URL: [Jump URL] (HTTP GET)

    • Event URL: [Jump URL] (HTTP POST)

3. Save changes.

Step 4: End-user setup (after the firm is connected)

Once your firm admin has finished the steps above, each user can connect their own number:

  1. Sign in to Jump.

  2. Go to Settings - User Settings - Integrations.

  3. Click “Add New Integration”

  4. Find Vonage in the VoIP section and select Add Integration.
    ​

  5. Enter your business phone number.

  6. Save.

Step 5: Test the connection

  1. Place a test call using the Vonage phone number connected to the application.

  2. Talk for at least 30 seconds.

  3. End the call.

  4. In Jump, go to Meetings → AI-processed.

  5. Confirm the call appears with a transcript and AI-generated notes.

Troubleshooting

I can’t access the Vonage developer settings

  • Confirm you have the correct Vonage admin permissions.

  • If your organization requires a Vonage CSM to enable API access, contact Vonage support.

My calls aren’t showing up in Jump

  • Confirm the correct phone number is assigned to the Vonage application.

  • Confirm the webhook URLs are saved in the Vonage application.

  • Wait 1 to 2 minutes after the call ends and refresh.

Vonage SSO / OAuth issues during setup

  • If your Vonage org uses SSO, you may need a separate Vonage user that is not managed by SSO for API setup.

Related resources

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