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How to connect Webex Calling to Jump

Connect Webex to make or receive calls using your Webex Calling phone number

Written by Kyle Copier
Updated in the last hour

Note:
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Before attempting to connect Webex calling to Jump, ensure you have:

  • A Webex Calling license (included in most Webex business plans)

  • Call recording must be enabled in your Webex Control Hub (see Step 1)

  • Your Jump account must have Webex Calling enabled (contact your Jump CSM if you don't see the option)

As well as the following prerequisites:

For Webex Organization Administrators

  • Admin access to Webex Control Hub

  • Permission to configure call recording settings for your organization

For Individual Users

  • An active Webex account with Webex Calling

  • Access to your Jump account

Step 1: Enable Call Recording in Webex Control Hub (Admin)

As a Webex administrator for your organization, you need to ensure call recording is active before users can connect to Jump.

  1. Sign in to Webex Control Hub as an administrator

  2. Navigate to Services > Calling (direct link)

  3. In the Call Recording section, make sure recording is enabled

  4. Click Save

Once call recording is active for your organization, each user is ready to connect Webex Calling in Jump.

Step 2: Connect Webex Calling in Jump

  1. Go to User Settings > Integrations (direct link)

  2. Find the Webex card and click Settings

  3. Click Enable Webex Calling

  4. You'll be redirected to Webex to authorize Jump. Sign in with your Webex credentials if prompted

  5. Review the permissions Jump is requesting:

    • Read recordings - to access your call recordings

    • Read call data - to get call details and participants

    • Read people - to identify participants

  6. Click Accept to authorize

  7. You'll be redirected back to Jump with Webex Calling enabled

That’s it. Jump automatically sets up everything needed to receive your call recordings.

How It Works

Once connected:

  1. Make or receive calls using your Webex Calling phone number

  2. Webex records the call (based on your Control Hub recording settings)

  3. When the recording is ready, Webex sends a notification to Jump

  4. Jump downloads the audio recording and processes it with AI

  5. Within a few minutes, your call appears in Jump with:

    • Full transcript

    • AI-generated summary

    • Key topics and action items

    • Participant information (names, emails, phone numbers)

Managing Your Connection

Disable Webex Calling

If you want to stop capturing calls without fully disconnecting Webex:

  1. Go to User Settings > Integrations (direct link)

  2. Click Settings on the Webex card

  3. Click Disable Webex Calling

  4. Your existing recordings and notes are preserved - only new calls stop being captured

You can re-enable it anytime by clicking Enable Webex Calling again.

Disconnect Webex Entirely

To remove the Webex integration completely:

  1. Go to User Settings > Integrations (direct link)

  2. Click Disconnect on the Webex integration

  3. This removes Jump's access to your Webex account and deletes the webhook

Troubleshooting

I don't see the Webex Calling option in Jump

  • Webex Calling may not be enabled for your account. Contact your Jump account administrator or reach out to [email protected] to request access.

My calls aren't appearing in Jump

  • Check recording is enabled: Confirm call recording is turned on in Webex Control Hub (Services > Calling > Call Recording)

  • Verify Webex Calling is enabled in Jump: Go to User Settings > Integrations > Webex and confirm it shows "Webex Calling is enabled"

  • Wait a few minutes: Recordings take a moment to process on Webex's side before Jump receives them

  • Try reconnecting: Disconnect and reconnect the Webex integration to refresh the webhook

I get an error during authorization

  • Make sure you're signing in with the correct Webex account that has a Calling license

  • Try clearing your browser cookies for webex.com and retrying

"Another user has this Webex account connected already"

Each Webex account can only be connected to one Jump user. If a colleague previously connected this Webex account, they need to disconnect it first, or contact your Jump administrator for help.

My recordings are missing audio

  • Verify your Webex Calling recording settings are set to record audio (not just metadata)

  • Check that the call lasted long enough to generate a recording
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