Who does this apply to?
Full users
Lite users
Jump provides clear, accurate status messages while your meetings are being processed so you always know what's happening with note generation.
This guide explains what each message means and how they relate to your meeting capture and notes.
"Notes will appear after the meeting is captured"
Jump hasn't captured the meeting yet. Once the meeting is captured, notes will begin generating automatically.
"Meeting captured - Notes will appear after processing completes"
Jump has captured the meeting and is generating notes now. Notes will appear on this page automatically once processing finishes.
"Meeting captured - Notes were not created. Edit the automation for meeting type [type], or reprocess as a different meeting type to generate notes."
Jump captured the meeting, but there isn't a note-creation automation set up for the detected meeting type. Update the automation for that meeting type in User settings > Automations or reprocess the meeting using a type that has a note-creation automation.
"Meeting captured - Notes haven't been created yet. Set up an automation to generate notes from your meeting."
Jump captured the meeting, but no note-creation automations exist yet in the user's settings. Create an automation at User settings > Automations to have notes generated.
"Meeting captured - We couldn't detect any words in this transcript!"
The Jump notetaker joined the meeting, but no audio was detected. So, there is no transcript or notes to generate.
"Notetaker unable to capture meeting - Your notetaker was removed from the call by the meeting host."
The notetaker wasn't admitted to the meeting, so nothing was captured and notes couldn't be created.
"Content flagged - Your meeting was captured, but meeting content was flagged by our content moderation system. Notes were not created."
The meeting audio was flagged by the large language model's content moderation system, so notes were not generated.
If your account has recordings enabled, you can reach out to our Help chat to ask for assistance in (1) removing the flagged content from the recording and then (2) reprocessing the meeting to produce notes.
"No notes - No notes were generated because you don't have an automation for notetaking. You can adjust your automations or select user from the dropdown to process."
This message will appear to Lite users who are designated as a meeting owner. The meeting was captured, but Lite users do not have automations on their profiles. Reassign the meeting to a Full user on your account using the dropdown to enable note generation.
Have questions about note generation in Jump? Reach out to [email protected] for assistance.
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